However, if this occurred during payment for gas, don't rush to worry! "Naftogaz of Ukraine" guarantees a refund and has already developed a convenient mechanism for this.
How to Get Your Money Back?
To process the refund for an erroneous payment, you'll need to prepare several documents:
✅ A refund request (you can download the template from the Naftogaz website)
✅ A copy of your Tax Identification Number (TIN) and an identity document
✅ Proof of payment (receipt, invoice, or bank statement)
✅ Bank account details for the refund
✅ Contact phone number and email
Where to Send the Documents?
The completed document package can be sent to:
📧 Email: [email protected]
📮 Mail: 25001, Kropyvnytskyi, Soborna St., 1A, GC “Naftogaz of Ukraine”
If you have any questions, the company's specialists are ready to assist! The key is not to delay your request, and your money will be returned to your account.