“Lvivgaz” stated that during an inspection, they found violations related to the meter's operation, citing a loosely closed lid, a detached body, and a broken seal as evidence of tampering. Based on these findings, the company imposed a hefty fine. However, they did not adhere to standard protocols for confirming the alleged interference.
In court, “Lvivgaz” presented a video recording of the inspection as evidence. However, the footage did not capture key moments, such as the removal of the meter, and the identities of those conducting the inspection were not established. These omissions raised questions about the legality of the inspection process.
The court ruled in favor of the consumer, deeming the collection of nearly 300,000 hryvnias unlawful. The decision highlighted procedural violations by “Lvivgaz,” including the failure to conduct a proper inspection and the lack of documentation of results in accordance with established rules.
This case underscores the importance of adhering to proper inspection procedures and maintaining transparency in disputes between utility companies and consumers. It also highlights the role of the judicial system in protecting citizens from potentially unjust financial penalties.
Consumers are advised to document any inspections by utility companies and seek legal assistance if they encounter similar disputes.