The issue arises because heat meters only measure the volume of circulating hot water (or heat carrier) and not the actual temperature.
This means that households pay for the entire volume, even if it is delivered at a lower temperature, leading to potentially unjustified expenses for inadequate heating.
Oleg Popenko, head of the Utility Consumers' Union, emphasized this on RanoK.LIVE, explaining that the legislation from 2017 to 2019 favors heat service providers rather than consumers.
According to Popenko, this scheme shifts the burden of responsibility for heating onto residents, who ultimately pay the full price regardless of the quality or efficiency of the heating they receive.
The comments from the head of the Utility Consumers' Union highlight the need for more consumer-oriented reforms in utility legislation to ensure fair billing.
By adjusting the accounting practices to consider both the volume and the temperature of the heat provided, consumers could be charged more accurately, reflecting the actual heat delivered to their homes.
